Refund policy

You can request a refund within 30 days of purchase, subject to our Terms of Service. To start a request, email support@getrose.com with your order number.

No physical returns. Our test kits contain pre-cleaned, single-use collection materials, so we can’t accept returned kits. Please don’t send a kit back unless we ask you to.

Damages and issues. Please inspect your order when it arrives. If your kit is damaged or defective, or you received the wrong item, contact us right away so we can make it right.

Gift cards are non-refundable, except where required by law.

Refunds. We’ll let you know whether your refund is approved. Approved refunds go back to your original payment method. Your bank or card company may take a few business days to post it.

Questions? Email support@getrose.com. See Section 3 of our Terms of Service for full terms.