Terms of service

Last Revised on: October 6, 2026

Welcome to the Terms of Service (these “Terms”) for the website, getrose.com (the “Website”), operated on behalf of Home Health & Safety Inc., operating as ROSE (“Company”, “we” or “us”). The Website and any content, tools, features and functionality offered on or through our Website are collectively referred to as the “Services”.

These Terms govern your access to and use of the Services and Offerings (as defined below). Please read these Terms carefully, as they include important information about your legal rights. By accessing and/or using the Services or Offerings, you are agreeing to these Terms. If you do not understand or agree to these Terms, please do not use the Services or Offerings.

For purposes of these Terms, “you” and “your” means you as the user of the Services or Offerings. If you use the Services or Offerings on behalf of a company or other entity then “you” includes you and that entity, and you represent and warrant that (a) you are an authorized representative of the entity with the authority to bind the entity to these Terms, and (b) you agree to these Terms on the entity’s behalf.

Section 10 contains an arbitration clause and class action waiver. By agreeing to these Terms, you agree (a) to resolve all disputes (with limited exception) related to the Company’s Services AND/or products through binding individual arbitration, which means that you waive any right to have those disputes decided by a judge or jury, and (b) to waive your right to participate in class actions, class arbitrations, or representative actions, as set forth below. You have the right to opt-out of the arbitration clause and the class action waiver as explained in Section 10.

1. Who May Use the Services

You must be 18 years of age or older and reside in the United States or any of its territories to use the Services or Offerings. By using the Services or Offerings, you represent and warrant that you meet these requirements.

2. User Accounts and Subscriptions

2.1 Creating and Safeguarding your Account. To use certain of the Services or Offerings, you need to create an account or link another account, such as your Apple, Facebook or Google account (“Account”). You agree to provide us with accurate, complete and updated information for your Account. You can access, edit and update your Account via our web portal at app.getrose.com. You are solely responsible for any activity on your Account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your Account. You must immediately notify us at support@getrose.com if you know or have any reason to suspect that your Account or password have been stolen, misappropriated or otherwise compromised, or in case of any actual or suspected unauthorized use of your Account. You agree not to create any Account if we have previously removed your, or we previously banned you from any of our Services or Offerings, unless we provide written consent otherwise.

2.2 Subscription Payment. If you buy or subscribe to any of our paid Services or Offerings, you agree to pay us the applicable fees and taxes in U.S. Dollars. Failure to pay these fees and taxes will result in the termination of your access to the paid Services or Offerings. You agree that (a) if you purchase a recurring subscription to any of the Services or Offerings, we may store and continue billing your payment method (e.g. credit card) to avoid interruption of such Services or Offerings, and (b) we may calculate taxes payable by you based on the billing information that you provide us at the time of purchase. We reserve the right to change our subscription plans or adjust pricing for the Services or Offerings in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise provided in these Terms, any price changes or changes to your subscription plan will take effect following reasonable notice to you. All subscriptions are payable in accordance with payment terms in effect at the time the subscription becomes payable. Payment can be made by credit card, debit card, or other means that we may make available. Subscriptions will not be processed until payment has been received in full, and any holds on your account by any other payment processor are solely your responsibility.

2.3 Subscription Renewals and Cancellations. You agree that if you purchase a subscription, your subscription will automatically renew at the subscription period frequency referenced on your subscription page (or if not designated, then annually) and at the then-current rates, and your payment method will automatically be charged at the start of each new subscription period for the fees and taxes applicable to that period. To avoid future subscription charges, you must cancel your subscription before the subscription period renewal date via your Shopify online profile or by emailing support@getrose.com.

2.4 No Subscription Refunds. Except as expressly set forth in these Terms, payments for any subscriptions to the Services or Offerings are nonrefundable and there are no credits for partially used periods. Following any cancellation by you, however, you will continue to have access to the paid Services or Offerings through the end of the subscription period for which payment has already been made.

3. ORDERS FOR PRODUCTS AND/OR SERVICES

3.1 Payment. The Services may permit you to purchase certain products or services, including water and exposure testing kits and related laboratory testing services, as well as any products or services of third parties that are offered through the Services (collectively, “Offerings”). You acknowledge and agree that all information you provide with regards to a purchase of Offerings, including, without limitation, credit card or other payment information, is accurate, current and complete. You represent and warrant that you have the legal right to use the payment method you provide to us or our payment processor. We reserve the right, with or without prior notice and in our sole and complete discretion, to (a) discontinue, modify, or limit the available quantity of, any Offerings, and (b) refuse to allow any user to purchase any Offering or deliver such Offerings to a user or a user designated address. When you purchase Offerings, you (a) agree to pay the price for such Offerings as set forth in the applicable Service, and all shipping and handling charges and all applicable taxes in connection with your purchase (the “Full Purchase Amount”), and (b) authorize us to charge your credit card or other payment method for the Full Purchase Amount. The Services may allow you to purchase Offerings and designate them to be delivered or provided at a future date. In such instance, you acknowledge and agree that we may charge your credit card or other payment method for the Full Purchase Amount on the date of purchase, rather than on the ultimate date of delivery or provision of the applicable Offering. Unless otherwise noted, all currency references are in U.S. Dollars. All fees and charges are payable in accordance with payment terms in effect at the time the fee or the charge becomes payable. Payment can be made by credit card, debit card, or through other means that we may make available. Orders will not be processed until payment has been received in full, and any holds on your account by any payment processor are solely your responsibility.

3.2 Promotional Codes. We may offer certain promotional codes, referral codes, discount codes, coupon codes or similar offers (“Promotional Codes”) that may be redeemed for discounts on future Offerings, or other features or benefits related to the Services, subject to any additional terms that the Company establishes. You agree that Promotional Codes: (a) must be used in a lawful manner; (b) must be used for the intended audience and purpose; (c) may not be duplicated, sold or transferred in any manner, or made available by you to the general public (whether posted to a public forum, coupon collecting service, or otherwise), unless expressly permitted by the Company; (d) may be disabled or have additional conditions applied to them by the Company at any time for any reason without liability to the Company; (e) may only be used pursuant to the specific terms that the Company establishes for such Promotional Code; (f) are not valid for cash or other credits or points; and (g) may expire prior to your use.

3.3 Gift Cards. Tangible and/or digital gift cards containing stored money value may be offered by us for the purchase of Offerings (“Gift Cards”). The Company does not make any warranties with respect to your Gift Card balance and is not responsible for any unauthorized access to your Gift Card balance, or alteration, theft, or destruction of a Gift Card or Gift Card code that results from any action by you or a third party. We may suspend or prohibit use of your Gift Card if your Gift Card or Gift Card code has been reported lost or stolen, or if we believe your Gift Card balance is being used suspiciously, fraudulently, or in an otherwise unauthorized manner. If your Gift Card code stops working, your only remedy is for us to issue you a replacement Gift Card code. By purchasing a Gift Card, you agree and represent and warrant to the Company that your use of the Gift Card will comply with these Terms and all applicable laws, rules and regulations. Gift Cards cannot be used to purchase other gift cards, reloaded, resold, used for payment outside of the Services, used for unauthorized marketing, sweepstakes, advertising, or other promotional purposes, redeemed for more than face value, transferred for value, redeemed for cash, or returned for a cash refund (except to the extent required by law). Gift Cards do not expire, and the Company will not assess a service fee, inactivity fee or dormancy fee with respect to a Gift Card.

3.4 Changes and Pricing. The Company may, at any time, revise or change the pricing, availability, specifications, content, descriptions or features of any Offerings. While we attempt to be as accurate as we can in our descriptions for the Offerings, we do not warrant that Offering descriptions are accurate, complete, reliable, current, or error-free. If an Offering itself is not as described on the Services, your sole remedy is to return it (for physical products, in unused condition). The inclusion of any Offerings for purchase through the Services at a particular time does not imply or warrant that the Offerings will be available at any other time. We reserve the right to change prices for Offerings displayed on the Services at any time, and to correct pricing errors that may inadvertently occur (and to cancel any orders in our sole discretion that were purchased with pricing errors). All such changes shall be effective immediately upon posting of such new Offering prices to the Services and/or upon making the customer aware of the pricing error.

3.5 Order Acceptance; Shipment. Once we receive your order for an Offering, we will provide you with an order confirmation. Your receipt of an order confirmation, however, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. We reserve the right at any time after receiving your order to accept or decline your order for any reason and in our sole discretion. If we cancel an order after you have already been billed, then we will refund the billed amount. Title and risk of loss for any purchases of physical products pass to you upon our delivery to our carrier. We reserve the right to ship partial orders (at no additional cost to you), and notwithstanding anything to the contrary in Section 3.1, the portion of any order that is partially shipped may be charged at the time of shipment. All orders are shipped using one of our third party couriers. Online tracking may be available at our courier’s website (for example, FedEx), though we make no warranties regarding its availability because it is not under our control. While deliveries may be scheduled for a specified arrival, we cannot guarantee delivery by any specific date or time.

3.6 Return, Refund and Exchange Policy. You may receive a full refund on any unused test(s) within 30 days of purchase. Except as required by applicable law, all sales are final and no refund, return, or exchange will be permitted after the 30-day period or for any test that has been used, opened, or activated.

3.7 Manufacturer’s Warranty and Disclaimers. The Offerings made available on the Services may include products manufactured by third parties (“Third Party Offerings”). The availability of Third Party Offerings through the Services does not indicate an affiliation with or endorsement by us of any Third Party Offering or its manufacturer. Accordingly, we do not provide any warranties with respect to the Third Party Offerings. However, the Third Party Offerings offered on our Services are covered by the manufacturer’s warranty as detailed in the manufacturer’s documentation included with the Third Party Offering. To obtain warranty service for defective Third Party Offerings, please follow the instructions included in the manufacturer’s warranty.

3.8 No Delivery to Children. Users are not allowed to give the Company the personal information of any persons under the age of 13 for delivery or shipping purposes or any other reason.

4. Location of Our Privacy Policies

4.1 Privacy Policies. Our Privacy Notice and Consumer Health Data Privacy Policy describe how we handle the information you provide to us when you use the Services or Offerings. For an explanation of our privacy practices, please visit our Privacy Notice located at https://getrose.com/policies/privacy-policy.

5. Rights We Grant You

5.1 Right to Use Services. We hereby permit you to use the Services for your personal non-commercial use only, provided that you comply with these Terms in connection with all such use. If any software, content or other materials owned or controlled by us are distributed to you as part of your use of the Services, we hereby grant you, a personal, non-assignable, non-sublicensable, non-transferrable, and non-exclusive right and license to access and display such software, content and materials provided to you as part of the Services, in each case for the sole purpose of enabling you to use the Services as permitted by these Terms. Your access and use of the Services may be interrupted from time to time for any of several reasons, including, without limitation, the malfunction of equipment, periodic updating, maintenance or repair of the Service or other actions that Company, in its sole discretion, may elect to take.

5.2 Restrictions On Your Use of the Services. You may not do any of the following in connection with your use of the Services, unless applicable laws or regulations prohibit these restrictions or you have our written permission to do so:

(a) download, modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from or through, the Services, except for temporary files that are automatically cached by your web browser for display purposes, or as otherwise expressly permitted in these Terms;

(b) duplicate, decompile, reverse engineer, disassemble or decode the Services (including any underlying idea or algorithm), or attempt to do any of the same;

(c) use, reproduce or remove any copyright, trademark, service mark, trade name, slogan, logo, image, or other proprietary notation displayed on or through the Services;

(d) use automation software (bots), hacks, modifications (mods) or any other unauthorized third-party software designed to modify the Services;

(e) exploit the Services for any commercial purpose, including without limitation communicating or facilitating any commercial advertisement or solicitation;

(f) access or use the Services in any manner that could disable, overburden, damage, disrupt or impair the Services or interfere with any other party’s access to or use of the Services or use any device, software or routine that causes the same;

(g) attempt to gain unauthorized access to, interfere with, damage or disrupt the Services, accounts registered to other users, or the computer systems or networks connected to the Services;

(h) circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Services;

(i) use any robot, spider, crawlers, scraper, or other automatic device, process, software or queries that intercepts, “mines,” scrapes, extracts, or otherwise accesses the Services to monitor, extract, copy or collect information or data from or through the Services, or engage in any manual process to do the same;

(j) introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or technologically harmful into our systems;

(k) submit, transmit, display, perform, post or store any content that is unlawful, defamatory, obscene, excessively violent, pornographic, invasive of privacy or publicity rights, harassing, abusive, hateful, or cruel, or otherwise use the Services in a manner that is obscene, excessively violent, harassing, hateful, cruel, abusive, pornographic, inciting, organizing, promoting or facilitating violence or criminal activities;

(l) violate any applicable law or regulation in connection with your access to or use of the Services; or

(m) access or use the Services in any way not expressly permitted by these Terms.

5.3 Beta Offerings. From time to time, we may, in our sole discretion, include certain test or beta features or products in the Services (“Beta Offerings”) as we may designate from time to time. Your use of any Beta Offering is completely voluntary. The Beta Offerings are provided on an “as is” basis and may contain errors, defects, bugs, or inaccuracies that could cause failures, corruption or loss of data and information from any connected device. You acknowledge and agree that all use of any Beta Offering is at your sole risk. You agree that once you use a Beta Offering, your content or data may be affected such that you may be unable to revert back to a prior non-beta version of the same or similar feature. Additionally, if such reversion is possible, you may not be able to return or restore data created within the Beta Offering back to the prior non-beta version. If we provide you any Beta Offerings on a closed beta or confidential basis, we will notify you of such as part of your use of the Beta Offerings. For any such confidential Beta Offerings, you agree to not disclose, divulge, display, or otherwise make available any of the Beta Offerings without our prior written consent.

6. Ownership and Content

6.1 Ownership of the Services. The Services, including their “look and feel” (e.g., text, graphics, images, logos), proprietary content, information and other materials, are protected under copyright, trademark and other intellectual property laws. You agree that the Company and/or its licensors own all right, title and interest in and to the Services (including any and all intellectual property rights therein) and you agree not to take any action(s) inconsistent with such ownership interests. We and our licensors reserve all rights in connection with the Services and its content, including, without limitation, the exclusive right to create derivative works.

6.2 Ownership of Trademarks. The Company’s name, the ROSE name, the Company’s logo and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its affiliates or licensors. Other names, logos, product and service names, designs and slogans that appear on the Services are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

6.3 Ownership of Feedback. We welcome feedback, comments and suggestions for improvements to the Services or Offerings (“Feedback”). You acknowledge and expressly agree that any contribution of Feedback does not and will not give or grant you any right, title or interest in the Services or Offerings or in any such Feedback. All Feedback becomes the sole and exclusive property of the Company, and the Company may use and disclose Feedback in any manner and for any purpose whatsoever without further notice or compensation to you and without retention by you of any proprietary or other right or claim. You hereby assign to the Company any and all right, title and interest (including, but not limited to, any patent, copyright, trade secret, trademark, show-how, know-how, moral rights and any and all other intellectual property right) that you may have in and to any and all Feedback.

7. Third Party Services and Materials

7.1 Use of Third Party Materials in the Services. Certain Services may display, include or make available content, data, information, applications or materials from third parties (“Third Party Materials”) or provide links to certain third party websites. The Offerings may utilize third-party laboratories to process samples and generate Test Results. By using the Services or Offerings, you acknowledge and agree that the Company is not responsible for examining or evaluating the content, accuracy, completeness, availability, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third Party Materials, websites, or third-party laboratory services. We do not warrant or endorse and do not assume and will not have any liability or responsibility to you or any other person for any third-party services, Third Party Materials or third-party websites, or for any other materials, products, or services of third parties, including without limitation the testing methods, equipment, processes, or results of any third-party laboratory. Third Party Materials, links to other websites, and third-party laboratory services are provided solely as a convenience to you.

8. TESTING SERVICES AND DISCLAIMERS

8.1 General. We offer water and exposure testing services (collectively, “Testing Services”). Testing Services may include at-home sample collection kits (“Test Kits”), laboratory analysis of samples, and the provision of reports or results (“Test Results”). By using any Testing Services, you acknowledge and agree to the terms and conditions set forth in this Section 8. Certain Testing Services or Test Kits may be subject to additional or different terms and conditions (“Product-Specific Terms”) that are provided or made available to you at the time of purchase or use. To the extent any Product-Specific Terms conflict with this Section 8, the Product-Specific Terms will control with respect to that Testing Service or Test Kit. Certain Testing Services may not be available in all states or jurisdictions.

8.2 For Informational and Educational Purposes Only. ALL TESTING SERVICES, TEST RESULTS, AND ANY ASSOCIATED CONTENT, INFORMATION, OR RECOMMENDATIONS PROVIDED BY US ARE FOR INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY. The Testing Services are designed to provide you with information and awareness about the presence of certain substances or elements in your water or your potential exposure to certain environmental contaminants. Test Results are intended to help you understand what may be present in your water or your body and to promote education and awareness about environmental health issues.

8.3 Not Medical Advice or Diagnosis. WE ARE NOT A MEDICAL PROVIDER AND DO NOT PROVIDE MEDICAL ADVICE, MEDICAL DIAGNOSIS OR TREATMENT. THE TESTING SERVICES ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE OR MEDICAL CONDITION AND HAVE NOT BEEN EVALUATED OR APPROVED BY THE U.S. FOOD AND DRUG ADMINISTRATION (“FDA”). Test Results do not constitute a medical diagnosis and should not be relied upon as a basis for medical decisions. We do not evaluate, diagnose, or treat any medical conditions or diseases. You should always consult your physician or other qualified healthcare provider before making any decisions regarding your health or medical treatment, and you should not disregard professional medical advice or delay seeking it based on any information or Test Results provided by us.

8.4 No Regulatory or Legal Use. TEST RESULTS ARE NOT INTENDED FOR REGULATORY, LEGAL OR ENFORCEMENT PURPOSES. Test Results may not be used as evidence in any legal, administrative, or regulatory proceeding, including without limitation any claim against a landlord, property owner, municipality, governmental entity, employer, or any other third party. You acknowledge and agree that the Testing Services are intended solely for your personal, informational and educational use and not to establish liability, compliance, or non-compliance with any law, regulation, or standard.

8.5 Sample Retention, Anonymized Data and Research.

(a) Samples provided by you for Testing Services are generally discarded after testing is complete. In some cases, we or our laboratory partners may retain samples for a longer period for quality assurance, validation, or research purposes. If your sample is retained for any such purpose, it will be de-identified to remove any personally identifiable information. You acknowledge and agree that retained samples may be used in a de-identified manner for research, quality improvement, or product development purposes.

(b) We may generate aggregated, de-identified, or anonymized data from Test Results and other information you provide (“Anonymized Data”). Anonymized Data may include, for example and without limitation, aggregated test results associated with geographic regions, statistical analyses or trend information. You agree that we may use Anonymized Data for any lawful purpose, including without limitation: (a) conducting internal research and analysis; (b) improving the Services and Testing Services; (c) developing new products, services, or features; (d) publishing reports, studies, or other content for informational, educational, or public health purposes; and (e) sharing or selling Anonymized Data to third parties. Because Anonymized Data does not identify you personally, you will not receive any compensation or attribution for our use, sharing, or sale of Anonymized Data derived from your Test Results or other information.

(c) In addition to the foregoing, we may publish anonymized Test Results, which may include geographic identifiers (such as your zip code or general area, but that will not include any directly identifying personal information), on public maps, reports, or other materials on a designated section of our website (“Shared Results”). Shared Results may be licensed or otherwise made available to third parties, including on a commercial basis.

8.6 Health Hazard Information. We may provide general information about potential health effects or hazards associated with certain substances or contaminants (“Health Information”). Any such Health Information is provided for educational purposes only, is based on publicly available scientific research and information, and may not represent the views or positions of any governmental agency. You should not make health-related decisions based solely on Health Information provided by us. If you have concerns about your health or potential exposure to environmental contaminants, you should consult with a qualified healthcare provider.

8.7 No Representations, Warranties, or Guarantees. Except as expressly set forth in any Product-Specific Terms, we make no representations, warranties, or guarantees of any kind with respect to the Testing Services or Test Results, including, without limitation, regarding (a) specific findings, results, or outcomes, (b) health improvements or the prevention of any adverse health effects, (c) the identification of all potential contaminants, substances, or environmental risks, or (d) the accuracy, completeness, or reliability of any Test Results. Environmental conditions may change over time, and Test Results are not guarantees of current or future conditions. Test Results may be affected by variables including, without limitation, sample quality, handling, shipping conditions, environmental factors, user error, and laboratory processing conditions.

8.8 User Responsibility for Samples and Information. When you purchase or use a Test Kit, you agree to follow all instructions provided with the Test Kit, including instructions relating to sample collection, handling, storage, and shipping. Failure to follow such instructions may result in inaccurate, incomplete or unprocessable Test Results. We are not responsible for Test Results that are inaccurate, incomplete or unprocessable due to improper sample collection, handling, or shipping by you. Test Kits must be used within any expiration period indicated on the kit or packaging. Certain Testing Services may require you to provide additional information about yourself or your environment (such as information about your home, household products, occupation, or lifestyle) to provide meaningful context for your Test Results. You acknowledge and agree that you will provide accurate and complete information, and that the accuracy and usefulness of Test Results may depend on the accuracy and completeness of the information you provide. We are not responsible for any inaccuracies in Test Results or interpretations that result from incomplete or inaccurate information provided by you.

8.9 Approved Sample Sources. Our water Testing Services are designed and intended only for testing water from the approved sources set forth in the table below (“Approved Sources”). You represent and warrant that any water sample you submit for testing is from an Approved Source. You agree not to submit water samples from any source identified as “Not Accepted” in the table below (“Prohibited Sources”). Samples from Prohibited Sources may damage laboratory equipment and render Test Results invalid.

Category	Approved Sources	Prohibited Sources
Municipal / Tap	City water, utility-supplied tap water, household plumbing
Groundwater	Private drinking water wells, natural springs	Agricultural irrigation runoff
Treatment Systems	Pre-filtration, post-filtration, water softeners
Environmental		Storm water runoff, ocean water, rivers, lakes, ponds
Recreational		Swimming pools, hot tubs, spas
Industrial / Waste		Wastewater, gray water, industrial effluent

BY SUBMITTING A SAMPLE, YOU AFFIRM THAT THE SAMPLE IS FROM AN APPROVED SOURCE AND NOT FROM A PROHIBITED SOURCE. If you submit a sample from a Prohibited Source, you agree to reimburse the Company for all costs and expenses incurred as a result, including without limitation the cost to repair or replace any damaged laboratory equipment, and you acknowledge that such submission constitutes a breach of these Terms for which you may be liable under Section 9.3 (Indemnification).

8.10 Third-Party Laboratory Services. We partner with third-party laboratories to analyze samples and generate Test Results. The laboratories that process your samples are independent entities and are not controlled by us. While we endeavor to partner with reputable laboratories, we are not responsible for the performance, accuracy, or reliability of such laboratories’ testing methods, equipment, or processes. We make no warranties or representations regarding the accuracy, completeness, or reliability of Test Results generated by third-party laboratories.

8.11 Testing Methods and Standards. We and our laboratory partners may use testing methods and analytical techniques that differ from, or are more stringent than, those approved or required by the U.S. Environmental Protection Agency (“EPA”) or other governmental agencies. TESTING METHODS USED BY OUR LABORATORY PARTNERS MAY NOT HAVE BEEN APPROVED, CERTIFIED, OR ENDORSED BY THE EPA, FDA OR ANY OTHER GOVERNMENTAL AGENCY. The thresholds, reference ranges, and interpretive guidelines used in our Test Results may be based on research, guidelines from organizations or other publicly available scientific information, and may differ from regulatory standards established by the EPA or other governmental authorities. We provide such thresholds and guidelines for educational purposes only.

9. Disclaimers, Limitations of Liability and Indemnification

9.1 Disclaimers.

(a) Your access to and use of the Services are at your own risk. You understand and agree that the Services and Offerings are provided to you on an “AS IS” and “AS AVAILABLE” basis. Without limiting the foregoing, to the maximum extent permitted under applicable law, the Company, its parents, affiliates, related companies, officers, directors, employees, agents, representatives, partners and licensors (the “the Company Entities”) DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. The Company Entities make no warranty or representation and disclaim all responsibility and liability for: (a) the completeness, accuracy, availability, timeliness, security or reliability of the Services or Offerings; (b) any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services or Offerings; (c) the operation or compatibility with any other application or any particular system or device; and (d) whether the Services or Offerings will meet your requirements or be available on an uninterrupted, secure or error-free basis. No advice or information, whether oral or written, obtained from the Company Entities or through the Services, will create any warranty or representation not expressly made herein.

(b) THE LAWS OF CERTAIN JURISDICTIONS, INCLUDING THE STATE OF NEW JERSEY, DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES AS SET FORTH IN SECTION 9.2 BELOW. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

(c) THE COMPANY ENTITIES TAKE NO RESPONSIBILITY AND ASSUME NO LIABILITY FOR ANY CONTENT THAT YOU, ANOTHER USER, OR A THIRD PARTY CREATES, UPLOADS, POSTS, SENDS, RECEIVES, OR STORES ON OR THROUGH OUR SERVICES.

(d) YOU UNDERSTAND AND AGREE THAT YOU MAY BE EXPOSED TO CONTENT THAT MIGHT BE OFFENSIVE, ILLEGAL, MISLEADING, OR OTHERWISE INAPPROPRIATE, NONE OF WHICH THE COMPANY ENTITIES WILL BE RESPONSIBLE FOR.

9.2 Limitations of Liability. TO THE EXTENT NOT PROHIBITED BY LAW, YOU AGREE THAT IN NO EVENT WILL THE COMPANY ENTITIES BE LIABLE FOR ANY INDIRECT SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOSS OF USE, DATA OR PROFITS, BUSINESS INTERRUPTION OR ANY OTHER DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICES OR OFFERINGS), HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, WHETHER UNDER THESE TERMS OR OTHERWISE ARISING IN ANY WAY IN CONNECTION WITH THE SERVICES OR THESE TERMS AND WHETHER IN CONTRACT, STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) EVEN IF THE COMPANY ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. WITHOUT LIMITING THE FOREGOING, THE COMPANY ENTITIES SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO (i) THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY TEST RESULTS, (ii) ANY DECISIONS OR ACTIONS YOU TAKE OR FAIL TO TAKE BASED ON TEST RESULTS OR HEALTH INFORMATION, (iii) THE PERFORMANCE OR CONDUCT OF ANY THIRD-PARTY LABORATORIES, (iv) ANY ALLEGED PRESENCE OR ABSENCE OF CONTAMINANTS IN YOUR WATER, BODY, OR ENVIRONMENT, OR (v) ANY INACCURACIES RESULTING FROM INCOMPLETE OR INACCURATE INFORMATION PROVIDED BY YOU. THE COMPANY ENTITIES’ TOTAL LIABILITY TO YOU FOR ANY DAMAGES FINALLY AWARDED SHALL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100.00), OR THE AMOUNT YOU PAID THE COMPANY ENTITIES, IF ANY, IN THE PAST SIX (6) MONTHS FOR THE SERVICES (OR OFFERINGS PURCHASED ON THE SERVICES) GIVING RISE TO THE CLAIM. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

9.3 Indemnification. By entering into these Terms and accessing or using the Services, you agree that you shall defend, indemnify and hold the Company Entities harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) incurred by the Company Entities arising out of or in connection with: (a) your violation or breach of any term of these Terms or any applicable law or regulation; (b) your violation of any rights of any third party; (c) your misuse of the Services or Offerings; or (d) your negligence or wilful misconduct. If you are obligated to indemnify any Company Entity hereunder, then you agree that Company (or, at its discretion, the applicable Company Entity) will have the right, in its sole discretion, to control any action or proceeding and to determine whether Company wishes to settle, and if so, on what terms, and you agree to fully cooperate with Company in the defense or settlement of such claim.

10. ARBITRATION AND CLASS ACTION WAIVER

10.1 PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. IT CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.

10.2 Informal Process First. You and the Company agree that in the event of any dispute between you and the Company Entities, either party will first contact the other party and make a good faith sustained effort to resolve the dispute before resorting to more formal means of resolution, including without limitation, any court action, after first allowing the receiving party 30 days in which to respond. Both you and the Company agree that this dispute resolution procedure is a condition precedent which must be satisfied before initiating any arbitration against the other party.

10.3 Arbitration Agreement and Class Action Waiver. After the informal dispute resolution process, any remaining dispute, controversy, or claim (collectively, “Claim”) relating in any way to the Company’s services and/or products, including the Services and Offerings, and any use or access or lack of access thereto, will be resolved by arbitration, including threshold questions of arbitrability of the Claim. You and the Company agree that any Claim will be settled by final and binding arbitration, using the English language, administered by JAMS under its Comprehensive Arbitration Rules and Procedures (the “JAMS Rules”) then in effect (those rules are deemed to be incorporated by reference into this section, and as of the date of these Terms). Because your contract with the Company, these Terms, and this Arbitration Agreement concern interstate commerce, the Federal Arbitration Act (“FAA”) governs the arbitrability of all disputes. However, the arbitrator will apply applicable substantive law consistent with the FAA and the applicable statute of limitations or condition precedent to suit. Arbitration will be handled by a sole arbitrator in accordance with the JAMS Rules. Judgment on the arbitration award may be entered in any court that has jurisdiction. Any arbitration under these Terms will take place on an individual basis – class arbitrations and class actions are not permitted. You understand that by agreeing to these Terms, you and the Company are each waiving the right to trial by jury or to participate in a class action or class arbitration.

10.4 Exceptions. Notwithstanding the foregoing, you and the Company agree that the following types of disputes will be resolved in a court of proper jurisdiction:

(a) disputes or claims within the jurisdiction of a small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual dispute and not as a class, representative, or consolidated action or proceeding;

(b) disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief); or

10.5 Costs of Arbitration. Payment of all filing, administration, and arbitrator costs and expenses will be governed by the JAMS Rules, except that if you demonstrate that any such costs and expenses owed by you under those rules would be prohibitively more expensive than a court proceeding, the Company will pay the amount of any such costs and expenses that the arbitrator determines are necessary to prevent the arbitration from being prohibitively more expensive than a court proceeding (subject to possible reimbursement as set forth below).

Fees and costs may be awarded as provided pursuant to applicable law. If the arbitrator finds that either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the JAMS rules. In that case, you agree to reimburse the Company for all monies previously disbursed by it that are otherwise your obligation to pay under the applicable rules. If you prevail in the arbitration and are awarded an amount that is less than the last written settlement amount offered by the Company before the arbitrator was appointed, the Company will pay you the amount it offered in settlement. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.

10.6 Opt-Out. You have the right to opt-out and not be bound by the arbitration provisions set forth in these Terms by sending written notice of your decision to opt-out to support@getrose.com or to the U.S. mailing address listed in the “How to Contact Us” section of these Terms. The notice must be sent to the Company within thirty (30) days of your first registering to use the Services or Offerings or agreeing to these Terms; otherwise you shall be bound to arbitrate disputes on a non-class basis in accordance with these Terms. If you opt out of only the arbitration provisions, and not also the class action waiver, the class action waiver still applies. You may not opt out of only the class action waiver and not also the arbitration provisions. If you opt-out of these arbitration provisions, the Company also will not be bound by them.

10.7 WAIVER OF RIGHT TO BRING CLASS ACTION AND REPRESENTATIVE CLAIMS. To the fullest extent permitted by applicable law, you and the Company each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTY’S INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (“CLASS ACTION”). You and the Company AGREE TO WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION. You and the Company EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ANY FORUM. If the dispute is subject to arbitration, THE ARBITRATOR WILL NOT HAVE THE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION. Further, you and the Company agree that the ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS FOR MORE THAN ONE PERSON’S CLAIMS, AND IT MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. For the avoidance of doubt, however, you can seek public injunctive relief to the extent authorized by law and consistent with the Exceptions clause above.

IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES’ AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. If a court decides that the limitations of this paragraph are deemed invalid or unenforceable, any putative class, private attorney general, or consolidated or representative action must be brought in a court of proper jurisdiction and not in arbitration.

11. Additional Provisions

11.1 SMS Messaging and Phone Calls. Certain portions of the Services may allow us to contact you via telephone or text messages. You agree that the Company may contact you via telephone or text messages (including by an automatic telephone dialing system) at any of the phone numbers provided by you or on your behalf in connection with your use of the Services, including for marketing purposes. You understand that you are not required to provide this consent as a condition of purchasing any Offerings. You may opt out of receiving text messages from us at any time by replying STOP to any text message you receive from us. Following your opt-out request, you may receive one final confirmation message. Standard message and data rates may apply. Message frequency varies. If you do not choose to opt out, we may contact you as outlined in our Privacy Notice.

11.2 Chat and Automated Support. The Services may include a chat function that allows you to communicate with us for customer support or other assistance. Chat support may be provided by automated systems, including artificial intelligence-powered chatbots, live support agents, or a combination of both. Automated chat responses are generated based on available information and are provided for convenience only. You should not rely solely on automated chat responses for decisions affecting your health, safety, or legal rights. The Company makes no representations or warranties regarding the accuracy, completeness, or reliability of any information provided through automated chat systems.

11.3 Updating These Terms. We may modify these Terms from time to time in which case we will update the “Last Revised” date at the top of these Terms. If we make changes that are material, we will use reasonable efforts to attempt to notify you, such as by e-mail and/or by placing a prominent notice on the first page of the Website. However, it is your sole responsibility to review these Terms from time to time to view any such changes. The updated Terms will be effective as of the time of posting, or such later date as may be specified in the updated Terms. Your continued access or use of the Services or Offerings after the modifications have become effective will be deemed your acceptance of the modified Terms. No amendment shall apply to a dispute for which an arbitration has been initiated prior to the change in Terms.

11.4 Termination of License and Your Account. If you breach any of the provisions of these Terms, all licenses granted by the Company will terminate automatically. Additionally, the Company may suspend, disable, or delete your Account and/or the Services (or any part of the foregoing) with or without notice, for any or no reason. If the Company deletes your Account for any suspected breach of these Terms by you, you are prohibited from re-registering for the Services under a different name. All sections which by their nature should survive the termination of these Terms shall continue in full force and effect subsequent to and notwithstanding any termination of these Terms by the Company or you. Termination will not limit any of the Company’s other rights or remedies at law or in equity.

11.5 Injunctive Relief. You agree that a breach of these Terms will cause irreparable injury to the Company for which monetary damages would not be an adequate remedy and the Company shall be entitled to equitable relief in addition to any remedies it may have hereunder or at law without a bond, other security or proof of damages.

11.6 California Residents. If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210.

11.7 Export Laws. You agree that you will not export or re-export, directly or indirectly, the Services, Offerings and/or other information or materials provided by the Company hereunder, to any country for which the United States or any other relevant jurisdiction requires any export license or other governmental approval at the time of export without first obtaining such license or approval. In particular, but without limitation, the Services and Offerings may not be exported or re-exported (a) into any U.S. embargoed countries or any country that has been designated by the U.S. Government as a “terrorist supporting” country, or (b) to anyone listed on any U.S. Government list of prohibited or restricted parties, including the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person’s List or Entity List. By using the Services and Offerings, you represent and warrant that you are not located in any such country or on any such list. You are responsible for and hereby agree to comply at your sole expense with all applicable United States export laws and regulations.

11.8 Miscellaneous. Except as otherwise provided herein or in any Product-Specific Terms, these Terms constitutes the entire agreement between the parties with respect to the subject matter hereof and your use of the Services and Offerings, and supersedes all other agreements and understandings, both written and oral, between the parties with respect to the subject matter hereof. If any provision of these Terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. These Terms and the licenses granted hereunder may be assigned by the Company but may not be assigned by you without the prior express written consent of the Company. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The section headings used herein are for reference only and shall not be read to have any legal effect. The Services are operated by us in the United States. Those who choose to access the Services from locations outside the United States do so at their own initiative and are responsible for compliance with applicable local laws. These Terms are governed by the laws of the State of New York, without regard to conflict of laws rules, and the proper venue for any disputes arising out of or relating to any of the same will be the arbitration venue set forth in Section 10, or if arbitration does not apply, then the state and federal courts located in New York. You and the Company agree that the United Nations Convention on Contracts for the International Sale of Goods will not apply to the interpretation or construction of these Terms.

11.9 How to Contact Us. You may contact us regarding the Services, Offerings or these Terms by phone at (802) 505-7673 or by e-mail at support@getrose.com.